At Inshopedia we are dedicated to delivering your groceries and meals swiftly and reliably. Our goal is to provide a seamless experience from order placement to delivery. Please review our shipping policy below to understand how we manage the delivery of your orders.
1. Service Areas
We currently offer on-demand delivery to the following areas:
- Bihar
- Punjab
2. Delivery Times
We strive to deliver your orders as quickly as possible. Estimated delivery times are:
- Immediate Delivery: Within [30 minutes to 1 hours], depending on your location and order volume.
Please note that delivery times may vary based on your exact location, traffic conditions, and the time of day.
3. Delivery Fees
Our delivery fees are calculated based on your location and the order total. The fees are as follows:
- Immediate Delivery: Starting at INR 60, with potential variations based on distance and time.
Free delivery for orders many vary shop to shop and restaurant to restaurant.
4. Order Processing
- Orders are processed immediately upon confirmation.
- You can track the status of your order in real-time through our app.
5. Tracking Your Order
Once your order is placed, you can track the delivery progress live on our app. You will receive notifications about the status of your order and the estimated arrival time.
6. Delivery Instructions
You can provide special delivery instructions at checkout, such as:
- Leave the package at the door
- Deliver to a specific address or person
We will do our best to accommodate these requests.
7. Delivery Issues
If you encounter any issues with your delivery, please contact our customer support team immediately:
- Missing or Delayed Orders: If your order has not arrived within the expected time frame, please notify us so we can investigate and resolve the issue promptly.
- Damaged or Incorrect Items: If your package arrives damaged or you receive incorrect items, please take photos and contact us within 24 hours of receiving the order.
8. Peak Times and Holidays
During peak times and holidays, delivery times may be longer than usual due to high demand. We recommend placing orders early to ensure timely delivery.
9. Subscription Orders
For customers with subscription orders:
- Subscription orders are delivered on a recurring basis according to your selected schedule.
- You can modify or cancel your subscription through your account settings.
10. Safety and Hygiene
We prioritize the safety and hygiene of your orders. Our delivery personnel adhere to strict hygiene protocols, including:
- Wearing masks and gloves
- Using sanitized delivery bags
11. Contact Us
If you have any questions or need assistance with your order, please contact our customer support team:
- Email: help.inshopedia@gmail.com
- Live Chat: Available on our app
Thank you for choosing Inshopedia. We value your business and look forward to serving you again.