At Inshopedia Pvt Ltd, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes issues may arise with your order, and we are here to help. Please review our refund policy below to understand how we handle refunds for expired or incorrect products.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Expired Products: If you receive a product that is past its expiration date.
- Wrong Products: If you receive a product that is different from what you ordered.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Notify our customer support team within 48 hours of receiving the product. You can reach us through help.inshopedia@gmail.com.
- Provide Details: Include your order number, a description of the issue, and photos of the expired or incorrect product.
- Return Process: In some cases, we may request that you return the incorrect product. If so, we will provide instructions on how to do this. The return shipping cost will be covered by us.
3. Refund Method
Once your refund request is approved, we will process your refund in one of the following ways:
- Original Payment Method: The refund will be credited back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
- Store Credit: Alternatively, you may choose to receive a store credit which can be used for future purchases on our app.
4. Conditions and Exclusions
- Time Limit: Refund requests must be made within 48 hours of receiving the product. Requests made after this period may not be eligible for a refund.
- Original Condition: The product must be in its original condition, except for issues related to expiration or incorrect delivery.
- Non-Refundable Items: Certain items may not be eligible for refunds due to health and safety regulations. These items will be clearly marked on our app.
5. Quality Assurance
We strive to ensure that all products delivered meet our quality standards. If you have any concerns about the quality of the products you receive, please let us know so we can address the issue promptly.
6. Contact Us
If you have any questions or need assistance with your refund request, please contact our customer support team:
- Email: help.inshopedia@gmail.com
- Live Chat: Available on our app
- Address: INSHOPEDIA TECHNOLOGY PRIVATE LIMITED WARD NO-34, SHANKAR CHOWK, ATAL NAGAR, LEN DUMRA, Sitamarhi, Dumra, Sitamarhi- 843301, Bihar
Thank you for choosing Inshopedia. We value your business and look forward to serving you again.